GoGet My Laundry Terms Of Service
GGML shall be known as GoGet My Laundry and / or LaundryEZ
Customer shall be known as the person placing the order with GGML
Customers agree that they have the legal right to submit property for processing, when placing an order for service with GGML.
By ordering service, the customer agrees to these Terms Of Service.
Website content includes and not limited to content on any mobile app or the domain www.ordergoget.com.
In the event there are any errors on the website, GGML agrees to modify any billing, one time per customer with a limit of $5. In the event that an error in pricing is found.
GGML does not advertise for, nor endorses the products used to process our customers' laundry. Any images used are for display only with the purpose of recognition of the products to our customers.
GGML reserves the exclusive right to determine the interpretation of the content of the website.
GGML order forms and Terms Of Service are to be considered part of the GGML website.
GGML strives to safely maintain on time pick up and deliveries. In the event that a timely pick up or delivery is not met, GGML is under no obligation to compensate or refund the customer.
GGML does not deliver or pick up customers orders between the hours of 4PM and 7PM, Monday - Friday.
If the customer requests the order be delivered, with no contact. The customer agrees to provide GGML with instructions and / or a safe place for the order to be placed. In the event the order is ruined, damaged or stolen after delivery, GGML is not liable , nor responsible.
In the event that the customer selects “MY ORDER IS READY NOW” pick up option. Customers are aware that if they order , using this selection between the hours of 4PM and 6PM on Mondays - Friday, the order will be picked up between 6PM and 8PM. When selecting “MY ORDER IS READY NOW”, the customer agrees that the order is bagged and ready for pick at the time of placing their order. The order may be picked up anytime within the time frame indicated at the time of order..
Customers agree to have their order ready for pick up at the scheduled time of pick up.
In the event a customer requests a change to their pick up / delivery time, and GGML has already started traveling to pick up / deliver, a fee of $25 will be charged to the customer.
In the event a customer orders service, and no order is picked up by GGML at the scheduled time of pick up, a fee of $25 will be charged to the customer. If GGML travels to the pick up location.
Customers must provide GGML with a gate code (when applicable), or the customer agrees to readily and quickly respond to the GGML drivers request by phone or text with the needed information to make access to the customers pick up / delivery address. In the event that a customer does not provide GGML with this information, GGML reserves the right to add a $15 fee to the customers invoice for additional time needed to complete the pick up / delivery. In the event GGML is unable to access the pick up location due to no gate code provided, and no response from the customer within 5 minutes of a communication attempt, GGML may elect to cancel the order and add a $25 No Show Fee.
In the event the customer requests the assistance of GGML to gather and bag the customer's order inside the home / domicile, a fee of $15 will be added to the customer's invoice.
All orders must be bagged in disposable bags or placed in cloth / soft bags. No hampers or baskets will be allowed.
PROCESSING OF CUSTOMERS LAUNDRY
Customers are responsible for items submitted to GGML for processing. GGML is not responsible for laundered items that may be labeled DRY CLEAN ONLY.
At no time does GGML wash / dry multiple customers' orders together in the same washer / dryer. All orders are segregated to maintain proper order management.
If the customer has a special request, these requests must be noted at the time of order, by entering their special request in the LAUNDRY SPECIAL INSTRUCTIONS section. Customers are advised to bag items that have special instructions in a separate bag, and place a note inside the bag indicating the special instructions. In some cases, special requests may incur an additional charges.
Split orders incur an additional charge of $15 per split.
Customers understand that GGML does not guarantee the removal of stains.
Orders that contain a large amount of socks will be matched to the best of the GGML staffs ability, however socks may return unmatched.
GGML is not responsible for skin irritations as the result of the laundry products selected to process the laundry order.
GGML is not responsible for items that are wrinkled after the processing of their laundry. GGML does not press clothing, nor offer pressing services.
LOST / MISSING / DAMAGED ITEMS.
GGML does not inventory or itemize the contents of a customers orders. GGML has no way to guarantee that an item or items were included in the Customers order. Customer agrees that any inventory that the customer takes of the contents of their order will not be accepted by GGML, as GGML will not verify the customers inventory list. GGML is not responsible for items that are not returned to the customer. Customer is advised to NOT send in items of personal value, items that can not be replaced or have a high monetary. value.
GGML may utilize the stored video footage of our laundry facility to investigate any claims of lost or damaged items. Customer agrees that any footage that GGML may possess will not be made available to the Customer for security and privacy reasons.
GGML does not guarantee the removal of stains.
Items that are damaged must be reported to GGML within 5 days of the order being returned.
In the event that GGML assumes responsibility of any damaged items, the customer agrees that the reimbursement will be no more than 30% of the provable and current retail price. GGML reserves the right to exchange credit for service to leu of a direct payment.
Customers understand that items ruined during the wash / dry process due to condition, age or quality are not the responsibility of GGML.
GGML attempts to check all orders for items not related to the laundry order. (pens, watches, jewelry, keys). GGML is not responsible for the return of any items left in the order. In the event an item in the order causes damage to the customer's laundry, GGML is not responsible.
GGML does not guarantee that items will not shrink.
PRICING / PAYMENT
All orders submitted for service, must be PAID IN FULL prior to the order being returned.
Orders must be PAID no less than TWO (2) hours prior to the scheduled delivery time. In the event the customer does not satisfy the order invoice in time, they are responsible to contact GGML to schedule delivery, after the invoice is satisfied.
At the time of order, the customer is asked if their order includes any comforters, and the quantity of comforters provided for processing. In the event the customer does not indicate any , or less than the number indicated; then GGML will submit to the customer a second invoice for the comforters not included on the first invoice. This invoice must be satisfied before the customers order will be returned.
Customer is responsible for determining the cost of their order. Customer is aware that GGML does not wait to start the washing of the customers order. If the wash process has begun, the entire amount invoiced is due and payable.
Unpaid orders will be discarded at the discretion of GGML after 30 days, unless the order is over 150 pounds, then GGML reserves the right to discard the order after 15 days due to limited storage space. In the event a customers order has not been paid for 7 days past the scheduled date of delivery, a $30 storage / late fee will be applied.
GGML is required by Arizona law to only use certified scales for the weighing of orders. GGML will only use the weights determined by GGML state certified scales.
At no time does GGML retain or store customers credit / debit card information.
Customers agree that GGML may communicate with them via phone, call, text message, email and US Mail. The customer may opt-out of any marketing communication at any time.
It is the customers responsibility to provide GGML accurate contact information. GGML is not responsible for breakdowns in communication if the customer does not provide accurate contact information.
GGML will send the customer alerts texts throughout the process of their order. these texts include a confirmation text, invoice ready to view text, order pick up and delivery status texts. In the event the customer elects to opt out of these texts, the customer will not receive these updates.
HOLD HARMLESS AGREEMENT
This HOLD HARMLESS AGREEMENT (the "Agreement") is made as of 01/01/2019 (the "Effective Date") by and between GGML (the "Indemnitee"), and CUSTOMER (the "Indemnifier"), loc The Indemnitee and Indemnifier may be referred to individually as the "Party", or collectively, the "Parties". RECITALS WHEREAS, the Indemnifier desires to hold harmless and indemnify the Indemnitee from all liabilities, losses, claims, judgments, suits, fines, penalties, demands or expenses that may result from the indemnitee's participation in the activity defined in section 1.07; and WHEREAS, Indemnitee desires indemnity against all liabilities, losses, claims, judgments, suits, fines, penalties, demands or expenses that may result from the Indemnitee's participation in the activity defined in section 1.07. NOW, THEREFORE, in consideration of the premises and the mutual covenants and agreements set forth herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties hereby agree as follows: SECTION 1: DEFINITIONS AND INTERPRETATIONS 1.01 Words in the singular shall include the plural and vice versa. 1.02 A reference to one gender shall include a reference to the other genders. 1.03 A reference to writing or written includes e-mail. 1.04 Any obligation in this Agreement on a Party not to do something includes an obligation not to agree or allow that thing to be done. 1.05 Any phrase introduced by the terms "including", "include", "in particular "or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms. 1.06 References to sections or clauses are to the sections or clauses of this Agreement. 1.07. "Activity" shall mean: . SECTION 2: INDEMNIFICATION 2.01 Indemnification. To the fullest extent permitted by applicable law, the Indemnifier will hold harmless and indemnify the Indemnitee against any and all claims and actions arising out of Indemnitee's participation in the Activity, including, without limitation, expenses, judgments, fines, settlements and other amounts actually and reasonably incurred in connection with any liability, suit, action, loss, or damage arising or resulting from the Indemnitee's participation in the Activity, subject to the limits on indemnification described in section 2.02. 2.02 Exceptions. Indemnifier shall not hold harmless and indemnify Indemnitee under the following circumstances: (1) against a claim caused by the negligence or fault of the Indemnitee, its agent or employee, or any third party under the control or supervision of the Indemnitee, other than the Indemnifier or its agents, employees or contractors. (2) in a civil action, where the Indemnitee did not act in good faith and in a reasonable manner; and (3) where the actions or conduct of the Indemnitee constituted willful misconduct or the Indemnitee was knowingly fraudulent or deliberately dishonest. 2.03 Settlement and Consent. The Indemnitee will not settle any claim or action without first obtaining the written consent of the Indemnifier. The Indemnifier or will not be liable for any amounts paid in settlement of any claim or action where written consent was not obtained. 2.04 Cooperation. Both Parties agree to cooperate in good faith and provide any and all information necessary for the defense of any claim or action. SECTION 3: MISCELLANEOUS 3.01 Representation on Authority of Parties/Signatories. Each Party signing this Agreement represents and warrants that they are duly authorized and have legal capacity to execute and deliver this Agreement. Each Party represents and warrants to the other that the execution and delivery of the Agreement and the performance of such Party's obligations hereunder have been duly authorized, and that this Agreement is a valid and legal agreement binding on such Party and enforceable in accordance with its terms. 3.02 Amendment. This Agreement may only be changed or supplemented by a written amendment, signed by authorized representatives of each Party. 3.03 Waiver. The waiver of any breach or violation of any term or condition hereof shall not affect the validity or enforceability of any other term or condition, nor shall it be deemed a waiver of any subsequent breach or violation of the same term or condition. No waiver of any right or remedy under this Agreement shall be effective unless made in writing and executed by the Party so to be charged. The rights and remedies of the Parties to this Agreement are cumulative and not alternative. 3.04 Entire Agreement. This Agreement constitutes the entire Agreement between the Parties, replacing all other written and/or previous agreements. 3.05 Severability. The Parties acknowledge that this Agreement is reasonable, valid and enforceable. However, if any term, covenant, condition or provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, it is the Parties' intent that such provision be changed in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable and the remainder of the provisions of this Agreement will in no way be affected, impaired or invalidated as a result. 3.06 Governing Laws. The validity, construction and performance of this Agreement shall be governed and construed in accordance with the laws of Arizona, without giving effect to any form of conflict of law provisions thereof. The Federal and State courts located in Arizona shall have sole and exclusive jurisdiction over any disputes arising under the terms of this Agreement. 3.07 Effect of Title and Headings. The title of the Agreement and the headings of its Sections are included for convenience and shall not affect the meaning of the Agreement or the Section. 3.08 Attorney's Fees. If any legal proceeding is brought for the enforcement of this Agreement, or because of an alleged breach, default or misrepresentation in connection with any provision of this Agreement or other dispute concerning this Agreement, the successful or prevailing party shall be entitled to recover reasonable attorney's fees incurred in connection with such legal proceeding. The term "prevailing party" shall mean the party that is entitled to recover its costs in the proceeding under applicable law, or the party designated as such by the court. 3.09 Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of the Parties, their respective successors and assigns. 3.10 Interpretation. The terms of this Agreement shall be construed in accordance with the meaning of the language used and shall not be construed for or against either Party by reason of the authorship of this Agreement or any other rule of construction which might otherwise apply. 3.11 Counterparts. This Agreement may be executed in counterparts. Facsimile signatures are binding and are considered to be original signatures. THE UNDERSIGNED HAVE READ, UNDERSTAND and ACCEPT THIS AGREEMENT, and by ordering services, all Parties agree to all of the aforementioned terms, conditions and policies.