GoGet My Laundry Terms Of Service

REV. 01/15/2022

 

GGML shall be known as GoGet My Laundry and / or LaundryEZ

Customer shall be known as the person placing the order with GGML

 

Customers agree that they have the legal right to submit property for processing, when placing an order for service with GGML.

 

By ordering service, the customer agrees to these Terms Of Service.

 

WEBSITE CONTENT 

Website content includes and not limited to content on any mobile app or the domain www.ordergoget.com.

 

In the event there are any errors on the website, GGML  agrees to modify any billing, one time per customer with a limit of $5. In the event that an error in pricing is found. 

 

GGML does not advertise for, nor endorses the products used to process our customers' laundry. Any images used are for display only with the purpose of recognition of the products to our customers. 

 

GGML reserves the exclusive right to determine the interpretation of the content of the website. 

 

GGML order forms and Terms Of Service are to be considered part of the GGML website.

 

LOGISTICS

 

GGML strives to safely maintain on time pick up and deliveries. In the event that a timely pick up or delivery is not met, GGML is under no obligation to compensate or refund the customer. 

 

GGML does not deliver or pick up customers orders between the hours of 4PM and 7PM, Monday - Friday. 

 

If the customer requests the order be delivered, with no contact. The customer agrees to provide GGML with instructions and / or a safe place for the order to be placed. In the event the order is ruined, damaged or stolen after delivery, GGML is not liable , nor responsible. 

 

In the event that the customer selects “MY ORDER IS READY NOW” pick up option. Customers are aware that if they order , using this selection between the hours of 4PM and 6PM on Mondays - Friday, the order will be picked up between 6PM and 8PM. When selecting “MY ORDER IS READY NOW”, the customer agrees that the order  is bagged and ready for pick at the time of placing their order. The order may be picked up anytime within the time frame indicated at the time of order.. 

 

Customers agree to have their order ready for pick up at the scheduled time of pick up. 

 

In the event a customer requests a change to their pick up / delivery time, and GGML has already started traveling to pick up / deliver, a fee of $25 will be charged to the customer.

 

In the event a customer orders service, and no order is picked up by GGML at the scheduled time of pick up, a fee of $25 will be charged to the customer. If GGML travels to the pick up location. 

 

Customers must provide GGML with a gate code (when applicable), or the customer agrees to readily and quickly respond to the GGML drivers request by phone or text with the needed information to make access to the customers pick up / delivery address. In the event that a customer does not provide GGML with this information, GGML reserves the right to add a $15 fee to the customers invoice for additional time needed to complete the pick up / delivery. In the event GGML is unable to access the pick up location due to no gate code provided, and no response from the customer within 5 minutes of a communication attempt, GGML may elect to cancel the order and add a $25 No Show Fee.

 

In the event the customer requests the assistance of GGML to gather and bag the customer's order inside the home / domicile, a fee of $20 will be added to the customer's invoice.

 

All orders must be bagged in disposable bags or placed in cloth / soft bags. No hampers or baskets will be allowed.

 

PROCESSING OF CUSTOMERS LAUNDRY

 

Customers are responsible for items submitted to GGML for processing. GGML is not responsible for laundered items that may be labeled DRY CLEAN ONLY.

 

At no time does GGML wash / dry multiple customers' orders together in the same washer / dryer. All orders are segregated to maintain proper order management. 

 

If the customer has a special request, these requests must be noted at the time of order, by entering their special request in the LAUNDRY SPECIAL INSTRUCTIONS section. Customers are advised to bag items that have special instructions in a separate bag, and place a note inside the bag indicating the special instructions. In some cases, special requests may incur an additional charges.

Split orders incur an additional charge of $15 per split.

 

Customers understand that GGML does not guarantee the removal of stains.

Orders that contain a large amount of socks will be matched to the best of the GGML staffs ability, however socks may return unmatched.

 

GGML is not responsible for skin irritations as the result of the laundry products selected to process the laundry order.  

 

GGML is not responsible for items that are wrinkled after the processing of their laundry. GGML does not press clothing, nor offer pressing services.


 

LOST / MISSING / DAMAGED ITEMS.

 

GGML does not inventory or itemize the contents of a customers orders. GGML has no way to guarantee that an item or items were included in the Customers order. Customer agrees that any inventory that the customer takes of the contents of their order will not be accepted by GGML, as GGML will not verify the customers inventory list. GGML is not responsible for items that are not returned to the customer. Customer is advised to NOT send in items of personal value, items that can not be replaced or have a high monetary. value. 

GGML may utilize the stored video footage of our laundry facility to investigate any claims of lost or damaged items. Customer agrees that any footage that GGML may possess will not be made available to the Customer for security and privacy reasons.

 

GGML does not guarantee the removal of stains. 

Items that  are  damaged must be reported to GGML within 5 days of the order being returned. 

 

In the event that GGML assumes responsibility of any damaged items, the customer agrees that the reimbursement will be no more than 30% of the provable and current retail price. GGML reserves the right to exchange credit for service to leu of a direct payment.

 

Customers understand that items ruined during the wash / dry process  due to condition, age or quality are not the responsibility of GGML. 

 

GGML attempts to check all orders for items not related to the laundry order. (pens, watches, jewelry, keys). GGML is not responsible for the return of any items left in the order. In the event an item in the order causes damage to the customer's laundry, GGML is not responsible. 

 

GGML does not guarantee that items will not shrink. 


 

PRICING / PAYMENT

 

All orders submitted for service, must be PAID IN FULL prior to the order being returned. 

 

Orders must be PAID no less than TWO (2) hours prior to the scheduled delivery time. In the event the customer does not satisfy the order invoice in time, they are responsible to contact GGML to schedule delivery, after the invoice is satisfied. 

 

At the time of order, the customer is asked if their order includes any comforters, and the quantity of comforters provided for processing. In the event the customer does not indicate any , or less than the number indicated; then GGML will submit to the customer a second invoice for the comforters not included on the first invoice. This invoice must be satisfied before the customers order will be returned. 

 

Customer is responsible for determining the cost of their order. Customer is aware that GGML does not wait to start the washing of the customers order. If the wash process has begun, the entire amount invoiced is due and payable. 

 

Unpaid orders will be discarded at the discretion of GGML after 30 days, unless the order is over 150 pounds, then GGML reserves the right to discard the order after 15 days due to limited storage space. In the event a customers order has not been paid for 7 days past the scheduled date of delivery, a $30 storage / late fee will be applied.

 

GGML is required by Arizona law to only use certified scales for the weighing of orders. GGML will only use the weights determined by GGML state certified scales. 

 

At no time does GGML retain or store customers credit / debit card information.


 

CUSTOMER COMMUNICATION

Customers agree that GGML may communicate with them via phone, call, text message, email and US Mail. The customer may opt-out of any marketing communication at any time. 

It is the customers responsibility to provide GGML accurate contact information. GGML is not responsible for breakdowns in communication if the customer does not provide accurate contact information. 

GGML will send the customer alerts texts throughout the process of their order. these texts include a confirmation text, invoice ready to view text, order pick up and delivery status texts. In the event the customer elects to opt out of these texts, the customer will not receive these updates.

Privacy Policy of the GoGet My Laundry application

This Application collects some Personal Data from its Users.

Data Controller and Owner - GoGet My Laundry 

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Geographic position, Cookie and Usage Data. Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection. The Personal Data may be freely provided by the User, or collected automatically when using this Application. Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. Failure to provide certain Personal Data may make it impossible for this Application to provide its services. The User assumes responsibility for the Personal Data of third parties published or shared through this Application and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Application to provide its services, as well as for the following purposes: Access to third party services' accounts, Location-based interactions, Content commenting and Interaction with external social networks and platforms. The Personal Data used for each purpose is outlined in the specific sections of this document.

Facebook permissions asked by this Application

This Application may ask some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy. The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the user has made more of their data public, more information will be available.

Check Ins

Provides read access to the authorized user's check-ins

 

Likes

Provides access to the list of all of the pages the user has liked.

Photos

Provides access to the photos the user has uploaded, and photos the user has been tagged in.

Publish App Activity

Allows the app to publish to the Open Graph using Built-in Actions, Achievements, Scores, or Custom Actions. The app can also publish other activity which is detailed in the Facebook's Publishing Permissions document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Access to third party services' accounts

These services allow this Application to access Data from your account on a third party service and perform actions with it. These services are not activated automatically, but require explicit authorization by the User.

Access to the Facebook account (This Application)

This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook Inc. Permissions asked: Checkins, Email, Likes, Photos and Publish App Activity. Place of processing : USA – Privacy Policy

Content commenting

Content commenting services allow Users to make and publish their comments on the contents of this Application. Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments. If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when users do not use the content commenting service.

Facebook Comments (Facebook)

Facebook Comments is a content commenting service provided by Facebook Inc. enabling the User to leave comments and share them on the Facebook platform. Personal Data collected: Cookie and Usage Data. Place of processing : USA – Privacy Policy

Interaction with external social networks and platforms

These services allow interaction with social networks or other external platforms directly from the pages of this Application. The interaction and information obtained by this Application are always subject to the User’s privacy settings for each social network. If a service enabling interaction with social networks is installed it may still collect traffic data for the pages where the service is installed, even when Users do not use it.

Facebook Like button and social widgets (Facebook)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook Inc. Personal Data collected: Cookie and Usage Data. Place of processing : USA – Privacy Policy

Location-based interactions

Geolocation (This Application) 

This Application may collect, use, and share User location Data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Application. Personal Data collected: Geographic position.

Additional information about Data collection and processing

Legal Action

The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

The User is aware of the fact that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Application does not support “Do Not Track” requests.

To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller erase the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Definitions and legal references

Personal Data (or Data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically from this Application (or third party services employed in this Application ), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.

Data Subject

The legal or natural person to whom the Personal Data refers to.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The hardware or software tool by which the Personal Data of the User is collected.

Cookie

Small piece of data stored in the User's device.

Legal information

Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies. This privacy policy relates solely to this Application.

 

Latest update: April 24, 2018.

 

Extended policy concerning the application of the European GDPR.

In accordance with the obligations of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Text with EEA relevance)

Data processor

Gappsy does not own any of the client data stored or processed via the service .

Gappsy is not responsible for the content of the personal data contained in the client data or other information stored on its servers.

At the discretion of the client or user nor is Gappsy responsible for the manner in which the client or user collects, handles disclosure, distributes or otherwise processes such information.

Contact to access, correct, delete any data information

Gappsy

Maastricht

NL

 

Contact e-mail: noreply@gappsy.com

Your choices

Access, Correction, Deletion 

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services.

If you wish to access or amend any other Personal Data we hold about you or to request that we delete any information about you that we have obtained from an Integrated Service, you may contact us.

At your request we will have any reference to you deleted or blocked in our database.

You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service.

Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytic, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so

You may decline to share certain personal data with us, in which case we may not be able to provide to you some of the features and functionality of the Service.

At any time, you may object to the processing of your personal data, on legitimate grounds except if otherwise permitted by applicable law.

Intended use of personal data

Unless you want to use advanced features in applications, we do not require any form of registration, allowing you to use the application without telling us who you are.

However some services do require you to provide us with personal data.

In these situations, if you choose to withhold any personal data request by us, it may not not be possible for you to gain access to certain parts of the application and for us to respond to your query.

How we use the information we collect

We use the information that we collect in a variety of ways in providing the service and operating our business.

Including the following operations:

- Maintain, enhance and provide all features of the service, to provide the services and information that you request,

to respond to comments and questions and to provide support to users of the service we process client data solely in accordance with the directions provided by the applicable client or user improvements.

- We may use a visitor or user email address or other information other than client data to contact that visitor or user for administrative purposes such as customer service,

to address intellectual property infringement, right of privacy violations or defamation issues related to the client data or personal data posted on the service.